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Project Guru
Posts: 3
Registered: ‎08-20-2015
0
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When someone reference knowledge base and a # or KB#, where do I find that?

Hi

 

I new to forums so when someone answers a question with see knowledge base and a # or see KB#, where do I find that?

 

Thanks,

 

Amy

Administrator
Posts: 72
Registered: ‎05-16-2009

Re: When someone reference knowledge base and a # or KB#, where do I find that?

[ Edited ]

Hi Amy,  you have a few options.  

 

Option 1: All KB articles start with https://deltek.custhelp.com/app/answers/detail/a_id/   and then add the # to the end. For example: https://deltek.custhelp.com/app/answers/detail/a_id/38499

 

Option 2: Go to https://deltek.custhelp.com/app/Coveo, enter in the KB # and click Search

 

Option 3: At the top of the forums click on "Return to the Connect Site", click on Quick Links - Enterprise Search.  You can also click on Enterprise Search under Support Resources.

 

Matthew J. Ford
Manager, Customer Care Operations
Project Guru
Posts: 3
Registered: ‎08-20-2015
0

Re: When someone reference knowledge base and a # or KB#, where do I find that?

Thank you!