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Industry Master
Posts: 48
Registered: ‎08-24-2015
0
Accepted Solution

Customer Care Connect logins

Is there a new setup or setting that we should be aware of with the new Customer Care site?

 

Using IE 11 and I am asked to enter my username and password nearly every time I select Enterprise Search, a KB Article, my Support Cases or Customer Connect Forums from anywhere on the site. Thanks.

Administrator
Posts: 72
Registered: ‎05-16-2009
0

Re: Customer Care Connect logins

There has not been any changes to the Customer Care site that would require a log in each time you access something.  Please email CCOPS@deltek.com and a representative from Customer Care Operations will follow-up with your issues.

 

Thanks,

Matthew J. Ford
Manager, Customer Care Operations
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Project Guru
Posts: 3
Registered: ‎05-02-2012
0

Re: Customer Care Connect logins

I have had this exact same problem happen as well.  I am still currently experiencing it.

Industry Master
Posts: 48
Registered: ‎08-24-2015
0

Re: Customer Care Connect logins

[ Edited ]

I was told to reset my password (some people didn't get notified that it needed to change) and everything works great now.

 

My Account >> My Profile >> Change Password

Project Guru
Posts: 3
Registered: ‎05-02-2012
0

Re: Customer Care Connect logins

Great, thanks for the info I'll try that!